Return Policy

Return Policy

 1. Return Authorization

1.1 Eligibility: Kofige.com is committed to your satisfaction. If you are not entirely pleased with your purchase, you may be eligible for a return. To initiate a return, please contact our customer support team within 14 days of receiving your order.

1.2 Conditions for Return: To be eligible for a return, items must be in their original condition, unworn, and with all original packaging and tags intact.

 2. Return Process

2.1 Contacting Customer Support: To initiate a return, please contact our customer support team via email at kofige.com or through our online contact form. Provide your order number, the item(s) you wish to return, and the reason for the return.

2.2 Return Authorization: Once your request is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return the item(s).

 3. Shipping and Packaging

3.1 Shipping Costs: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of the item(s).

3.2 Packaging: Please securely package the item(s) in the original packaging or a similar protective container to prevent damage during transit.

 4. Inspection and Processing

4.1 Inspection: Upon receiving the returned item(s), our quality control team will inspect them to ensure they meet the return conditions.

4.2 Processing Time: Please allow 5-7 business days for the processing of returns. Refunds will be issued using the original payment method.

 5. Exclusions

5.1 Non-Returnable Items: Customized or engraved items, as well as earrings (for hygiene reasons), are not eligible for return.

5.2 Final Sale Items: Items marked as final sale cannot be returned.

 6. Refunds and Credits

6.1 Refund Issuance: Once the return is approved and processed, a refund will be issued to the original payment method.

6.2 Credit Timing: It may take additional time for the credit to reflect in your account, depending on your financial institution.

 7. Damaged or Defective Items

7.1 Reporting Issues: If you receive a damaged or defective item, please contact our customer support team immediately. Provide photographs of the damage for expedited assistance.

7.2 Resolution Options: We will work to replace the item or offer a refund, as per your preference.

 8. Contact Us

If you have any questions or concerns about our Return Policy, please contact our customer support team at kofige.com.

Thank you for choosing Kofige.com. Your satisfaction is our priority, and we are dedicated to making your shopping experience delightful.